training specialists to the upstream oil and gas industry
 
 

Terms and conditions

Registration

Registration is on a first come first served basis

Payment can be made by credi/debit card on the course booking site or by request of an invoice.

Upon an invoice request Esanda Engineering Limited will issue an invoice by email which is payable upon receipt in the nominated currency. Taxes such as VAT will be added where required. Any bank charges incurred in connection with payment must be added to the payment. The course fee includes course delivery, course material, lunch and morning and afternoon tea as required. Travel, accommodation, living and incidental costs are not included in the course fee, these are the responsibility of the registrant.

Confirmation of the course will be sent three (3) weeks prior to commencement and will include course details, including program, course location and any other relevant information

The registration deadline is 28 days prior to course start date. Registrations within 28 days of the course start date will be accepted if available.

Participants will be refused admission to any course if the course fee is not fully paid prior to commencement.

Participants are responsible for any visas, medical and travel insurance, and transportation costs.

Course fees are due upon receipt of invoice and must be received prior to course commencement.

Payment may be in the form of bank cheque, electronic transfer or credit card (via the website booking form)

Cancellations and Refund Policy

Cancellations received in writing 30 days prior to course start date are eligible for a refund or transfer to another course (any difference will be refunded if lower in cost or payable if higher in cost to the paid course).

Cancellations received within 30 days of the course start date will be non-refundable

Failure to attend the course without notification (no-show) will be subject to the full course fee.

Substitutions

Participant substitution is allowed at any stage and does not incur any additional charges. Written notification should be provided 7 days prior to course commencement to ensure items such as food allergies or mobility requests can be catered for. If notification is received within 7 days of course commencement we will endeavour to cater for any special needs but cannot guarantee them.

Changes

Esanda Engineering Limited reserves the right to postpone or cancel a course(s) at any time with the decision being made 14 days prior to course commencement and notification provided in writing to all participants. Any payment received will be refunded in full. Please be aware of this prior to making any travel, visa or accommodation bookings. Esanda Engineering Limited cannot accept liability for any costs incurred due to changes in date, venue or location.

Participants are responsible for acquiring all the necessary documentation, such as visas and letters of introduction etc.. Refunds for failure to obtain the necessary travel documentation will not be a valid reason for a refund of the course cost(s).

Esanda Engineering Limited reserves the right to substitute a course instructor if necessary.

Esanda Engineering Limited may use participant contact information to provide updates; request course evaluations; and provide information on future courses.

Copyright of Material belongs to Esanda and or the course instructor. Unauthorised copying of the course material is strictly prohibited. The use of any recording device during a course is strictly prohibited. 

Course Certificates will be awarded upon succesful completion of a course and will be presented by the course instructor on the final day. Participants must attend a minimum of 75% of the course to be eligible to recieve a course certifiate

Esanda Engineering Limited is not liable for situations of “force majeure”, such as acts of god, strikes, acts of war, government regulations or illness beyond its control.


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