training specialists to the upstream oil and gas industry
 
 

Effective Crisis Management and Communications

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Course overview

The course provides a comprehensive insight into the challenges of crisis management and, especially, those faced in dealing with a 24/7 media environment. The course will examine the building blocks of effective crisis management and how excellent planning and good media management can mitigate any reputational damage that might come from a major crisis incident.

The course is designed for

Senior managers and heads of department from the corporate communications, public affairs, marketing, media relations, human resources and health & safety disciplines across all industries but particularly those industries with perceived exposure to major potential crisis situations resulting from:

  • industrial unrest
  • transport issues
  • terrorism
  • equipment malfunction
  • natural disasters
  • product failure
  • personnel incompetence or malpractice

Course outline

For more information on this course please contact us.

 

The role of the leader in a crisis

Is leadership the key differentiator in a crisis?
Helpful and unhelpful leadership styles during a crisis
What should the leader actually do?

Communications in a crisis

Understanding conventional and new media
Determining the best communication channels to pass key messages to all stakeholders
The importance of the holding statement and ‘fast facts’
Drafting further statements and information injects
Facilitating and managing press conferences: When, where, what, how and why

Major exercise

This session will involve practical role plays that will enable the delegates to gather first hand feel of the situation and design appropriate response plans

Understanding reputation management

What do we mean by 'reputation management'?
What factors influence it?
How do you measure it?
Key aspects of reputation management?
Who is responsible?
The world we live and operate in - the hostility climate

Issues management

 

What constitutes a ‘crisis’?

 

Identifying threats and risks

 

Social media - the end of business as usual?

What do we mean by ‘social’ media?
The empowerment of customers
Developing a social media strategy

Practical crisis management

Differentiating between crisis management and business continuity
Understanding where crisis communications contributes to the retention of good reputation
Planning the initial response to the crisis
Ongoing management of the crisis
When does the crisis finish?


 

Location Start Date End Date Cost Trainer Book
London 16 Nov 2017 17 Nov 2017 £990 Neil Jones

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